Privacy Policy

 1. Introduction

Core Catalyst Food Sciences, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all clients, partners, and website visitors. These Terms and Conditions (“Terms”) and Privacy Policy (“Policy”) govern your use of our services, laboratory testing, consulting, website, and any related communications.

By accessing our website or using our services, you agree to these Terms and this Policy..

We may collect the following categories of information:

 2.1 Personal Information

• Name, company name, job title

• Email address, phone number, mailing address

• Billing and payment information (processed securely through third‑party providers)

 2.2 Business & Sample Information

• Product details submitted for testing

• Sample descriptions, batch numbers, and related documentation

• Testing requests, service history, and communication records

 2.3 Technical Information

• IP address, browser type, device information

• Website usage analytics (cookies, traffic logs)

 3. How We Use Your Information

We use collected information to:

• Provide laboratory testing, consulting, and reporting services

• Maintain regulatory and accreditation compliance (e.g., ISO/IEC 17025)

• Communicate updates, results, invoices, and service notifications

• Improve our website, services, and customer experience

• Maintain internal records, quality assurance, and audit trails

• Protect against fraud, misuse, or unauthorized access

We do not sell or rent personal information to third parties.

 4. Information Sharing

We may share information only with:

• Accreditation bodies (e.g., ISO assessors) during audits

• Regulatory authorities when legally required

• Service providers who support billing, IT, or secure data storage

• Courts or law enforcement when required by law

All third parties are required to maintain confidentiality and data security.

 5. Data Security

We implement administrative, technical, and physical safeguards to protect data, including:

• Secure laboratory information management systems (LIMS)

• Encrypted storage and transmission

• Access controls and staff confidentiality agreements

• Routine audits and quality assurance procedures

However, no system is 100% secure, and we cannot guarantee absolute protection.

 6. Client Responsibilities

Clients agree to:

• Provide accurate and complete information

• Ensure samples are properly labeled, packaged, and compliant with shipping regulations

• Use test results responsibly and in accordance with applicable laws

• Not misuse or misrepresent laboratory reports

 7. Laboratory Reports & Use of Results

• Reports are issued solely to the submitting client or authorized representative.

• Results apply only to the specific samples tested.

• Reports may not be altered, edited, or reproduced without written permission.

• Core Catalyst Food Sciences, LLC is not responsible for decisions made based on test results.

 8. Payment Terms

• Invoices are due upon receipt unless otherwise stated.

• Late payments may incur fees.

• Services may be paused for accounts with outstanding balances.

 9. Intellectual Property

All content, branding, reports, methods, and materials produced by Core Catalyst Food Sciences, LLC remain the exclusive property of the Company unless otherwise agreed in writing.

 10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.

• Our total liability is limited to the amount paid for the specific service in question.

 11. Website Use & Cookies

Our website may use cookies to improve functionality and analytics. By using the site, you consent to cookie usage.

 12. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their content, privacy practices, or security.

 13. Changes to This Policy

We may update these Terms and this Policy at any time. Updates will be posted with a revised “Last Updated” date.

 14. Contact Information

For questions about this Policy or our Terms, contact:

 Core Catalyst Food Sciences, LLC

4 Toledo Street, Greenville, SC 29609

Technical Inquiries:

Dr. Wesam Al-Jeddawi (wesam.al-jeddawi@catalysfoodsciences.com)

Business Inquiries:

Jeannette Rivera (jeannette.rivera@catalystfoodsciences.com)